Frequently Asked Questions

-----> Can I pay with my credit card?

Yes, you can pay with your credit card or debit card. For more information on payment methods, Paying for Services.

------> What if I'm not happy with my delivery?

If you are not happy with your delivery, you can always ask the seller for revisions. You can also resolve any further issues with your order through our Resolution Center.

------> What do the seller levels mean?

A seller level is a status earned by sellers based on ratings, performance, quality, and other factors. For more information, see Lanceos's Rating Levels.

------> How do I contact the seller before I place my order?

Within the Gig page, you will see a "Contact Me" button. We recommend contacting your seller before placing your order, especially if you have specific requirements.

------> Do I need to get a customer’s permission in order to send them text messages?

Yes, you do need to get a customer’s permission to send them text messages.  Federal law consent requirements and industry best practices vary based on whether a text message includes a marketing message. As of October 16, 2013, if you plan to send marketing text messages, prior express written (electronic) consent is a requirement. If you will exclusively send account management text messages (e.g., text messages that alert a consumer about an upcoming payment due date or a missed payment), then you only need “prior express consent.”